Politique de remboursement et de retour
1. Clients concernés
La présente politique s'applique à tous les acheteurs professionnels B2B, distributeurs de mobilier à l'international, entrepreneurs en projets hôteliers, grossistes transfrontaliers et sociétés commerciales présents sur notre site web officiel. Nous sommes un fabricant professionnel de mobilier sur mesure en acrylique (OEM et ODM) ; les commandes individuelles destinées à la vente au détail sont exclues. Toutes les commandes sont confirmées par un bon de commande officiel (PI), produites en série et expédiées dans le cadre du commerce transfrontalier international.
2. Règles de retour des produits de base par type de produit
2.1 Mobilier en acrylique sur mesure : aucun retour gratuit ni annulation possible
All custom acrylic cabinet, display shelf, bathroom cabinet, commercial furniture with customized size, acrylic thickness, logo silk screen, bending shape, painting color and project drawing are non-standard industrial finished products:No unreasonable order cancellation during production, no after-delivery free return, no return for size miscalculation & buyer design change;Once buyer confirms CAD drawing, color swatch and craft sample via email/official reply, buyer unilateral order cancel needs to pay 100% raw material cost, labor processing fee and mold charge;We take no responsibility for unavailable installation caused by buyer’s wrong size measurement, wrong design and local site problem.
2.2 Mobilier en acrylique en stock standard : acceptation des retours justifiés
Stock standard acrylic racks, coffee tables and general cabinets without personalized carving/painting support B2B bulk return:Apply return within 7 working days after port arrival, original package unopened, no scratch, no installation, no secondary warehousing damage;Max return ratio: 15% of total bulk order; free sample order refuses separate return;Return rejected if protective film torn, shipping mark damaged or partial installed.
3. Remplacement et remboursement gratuits (garantie du fabricant)
We bear all ocean/air freight, customs duty and re-production cost if confirmed factory production & shipping error:Production defect: acrylic bubble, edge chipping, bending crack, color difference, glue overflow, paint peeling;Shipping mistake: wrong model, wrong plate thickness, wrong logo printing, missing hardware/LED fitting;Cross-border transit damage: plate broken, cabinet fracture during sea/air shipment (need unboxing video + carton photo + B/L);Delivery delay penalty: negotiate compensation or remake service for confirmed factory delivery breach.Processing Time: Buyer submit evidence within 48h after cargo arrival; factory verify in 24h, finish remake/replacement/refund within 3-7 working days.
4. Conditions de retour en cas de refus (responsabilité intégrale de l'acheteur)
Cargo detention, customs seizure, port abandonment caused by buyer’s incomplete customs document, delayed clearance and local import policy;Order cancel & return for buyer’s temporary drawing modification, craft change and project budget cut;Acrylic yellowing, deformation & crack caused by buyer’s secondary cutting, wrong installation, sun exposure and improper storage;Damage feedback over 48h after cargo sign-off, no complete original unboxing video;Return request for slow sales, project shutdown and buyer’s market demand change.
5. Règles relatives au transport transfrontalier de marchandises et aux droits de douane
Follow international trade term: FOB Factory / CIF Port / DDP Delivered Duty Paid as signed PI;Factory fault: factory cover two-way freight, customs tariff and port storage fee;Buyer fault: buyer bear all return freight, tariff and port penalty;Unapproved port abandonment will lead to buyer full compensation for port fine and forwarder liquidated damages.
6. Processus de remboursement pour les entreprises (B2B)
Qualified stock return: Corporate account refund within 7 working days after warehouse inspection, deduct cross-border bank handling fee;Pre-production order cancel: Deduct design fee & project service charge before refund;Quality problem solution: Partial refund, full refund or free remake optional for buyers;Sample order: Free sample no refund; paid sample only support free replacement, no return.
7. Mentions légales
±1.5mm industry size tolerance & slight raw material color difference do not belong to quality defect;Force majeure (war, port strike, natural disaster, customs policy change) no liability for both sides;Signed official PI contract has higher priority than website policy;Unauthorized private return without factory email confirmation will be refused directly.